Remote Operations management Jobs · Data Analysis

The Director of Optimization leads strategic initiatives to enhance the performance, usability, and adoption of Datacor software across customer implementations and internal operations. This role owns the end-to-end upgrade lifecycle, ensuring all system upgrades are timely, value-driven, and aligned with customer needs and platform evolution. The Director works cross-functionally with Product, Engineering, Sales, Services, and Support.

Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination. Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement.

Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation. Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives. Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum.

Lead the strategy, design, and daily operations of Vanta’s online customer community, focusing on digital connection, education, and scaled engagement to directly impact product adoption, GRR, and NRR. You'll shape how customers engage, learn, and connect at scale and build a vibrant, trusted ecosystem that amplifies customer value and strengthens Vanta’s customer relationships.

Support new initiatives to grow the program and for driving our existing programs to scale. Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams. Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value.